Refund policy

Thank you for shopping with Meowmatic. We want to ensure your complete satisfaction with your purchase. Please read our refund policy carefully to understand your options regarding returns and refunds.

Returns within 14 Days (Unopened and Sealed Items)

If you're not entirely satisfied with your purchase, we accept returns for unopened and sealed items within 14 days from the date of delivery. To be eligible for a refund, the item must be in its original packaging, unused, and in the same condition as when you received it.

Returns within 30 Days (Defective or Incorrect Items)

If the item you received is defective or incorrect, we accept returns within 30 days from the date of delivery. We will issue a refund or provide a replacement at no additional cost to you.

How to Initiate a Return

  1. Contact Us: To initiate a return, please contact our customer support team at [Info@meowmatic.co.uk] or [07526806545]. Provide your order number, the reason for the return, and any relevant details.

  2. Return Authorization: Our team will review your request and provide you with further instructions, including a return authorization (RA) number if applicable. Please do not send items back without proper authorization.

  3. Packaging: Securely package the item, including all original packaging and accessories.

  4. Shipping: Ship the item to the address provided with the RA number. You are responsible for return shipping costs, except in cases of defective or incorrect items.

Refund Process

Once we receive and inspect your returned item, we will process your refund or replacement. Refunds will be issued to the original payment method within 3 business days, depending on your payment provider's policies.

Exemptions

Please note that certain items may not be eligible for returns or refunds, including:

  • Items that are not in their original condition or are damaged due to misuse.
  • Items returned without proper authorization (RA number).
  • Digital products, gift cards, or downloadable software.

Contact Us

If you have any questions or need further assistance regarding our refund policy, please don't hesitate to contact our customer support team at [Your Contact Email] or [Your Contact Phone Number].